Rules For Checklist Answers

We plan to introduce enhanced validation rules to streamline and clarify the process of submitting and updating checklist responses through API calls.

We have noticed improper use of the ServiceChannel API in relation to managing checklist answers. Some incorrectly sent POST and PUT requests result in invalid data that can trigger errors when retrieving this information. To avoid the storage of incorrect data, we have strengthened the validation rules for API requests.

Please follow the Troubleshooting page of the Checklists guide to view the current rules about managing checklist responses. You will also find planned validation rules that we will implement soon. Adhering to the recommendations on this page, you can prepare for the validation update and avoid generating incorrect data in the future.