To answer your needs, we have added webhooks to the ServiceChannel API.
Previously, to stay up-to-date, you had to send API requests over and over again. With webhooks, you will stop polling for data and will receive it only after the event of your interest happens.
Webhooks are a tool that can send you real-time notifications when something important happens in SC. You can set up webhooks either through the API or UI, and our webhook guide will help you out.
You can subscribe to one event that you find especially important or sign up for all 28 events, which are related to work orders, invoices, proposals, and more. As soon as one of those events happens, we will notify you by POSTing data to the URL specified in the webhook.
So webhooks are our way of letting you know when something happens in SC so that you never miss an important event. Whether you want to receive notifications only of new work orders or strive to control simply everything, webhooks are here at your disposal.