Types of Check-In/Out
Our API supports four types of check-in/out: travel, provider, GPS, and custom.
Important: You won’t be able to use most check-in/out types unless special permissions are enabled.
| Type | Description | Work type | Required permissions |
|---|---|---|---|
| Travel check‑in/out | Report the time spent on traveling to the location. | Travel | XML check-in/out permission or GPS check-in/out permission |
| Provider check‑in/out | Report the time spent on work without providing the GPS coordinates of the technician’s position. | Repair | XML check-in/out permission |
| GPS check‑in/out | Report the time spent on work and record the GPS coordinates of the technician’s position. | Repair | GPS check-in/out permission |
| Custom check‑in/out | Report the time spent on anything else, for example, having a lunch break or conducting research. | Custom | No permission required. However, custom types don’t exist by default. Subscribers should ask ServiceChannel to create custom types for them. |
Though these types are different, use the same two universal methods to report technicians’ activity:
POST /workorders/{workorderId}/universalCheckIn to check in
POST /workorders/{workorderId}/universalCheckOut to check out