About Invoices

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When the work is done, service providers generate an invoice to get paid.

An invoice is a financial document that specifies labor, material, and other charges as well as the tax and invoice total amounts.

Invoice details page in Service Automation

In ServiceChannel, there are two types of invoices: a Standard Invoice and a Line Item Invoice. See Types of Invoices for more information.

Depending on the subscriber’s requirements, you need to create either a Standard Invoice or a Line Item Invoice.

Important: You can generate an invoice only when the work order status is either Completed or Completed/Confirmed.