A work order is a task to perform repair or maintenance services. When subscribers find a roof leakage or need cleaning services, they create work orders and assign them to service providers. Providers accept the request, solve the problem, and “close” the work order. Then subscribers evaluate the result, while providers submit an invoice to get paid.
Note: A work order may be referred to as a service request. Also, a work order is often abbreviated as WO.
Each work order details what has happened, where the problem is, and what should be done; it has a due date, assignee, and much more.
In Service Automation, there are two ways to create a work order. You should also follow one of the approaches to generate a work order using the ServiceChannel API. See Approaches to Creating a WO for more information.