Approaches to Creating a WO

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The ServiceChannel UI provides two ways of submitting a work order (WO): through the Service Request Dashboard and Classic Service Request.

Service Request Dashboard

The first approach features a wizard that helps callers choose only the right combination of WO parameters.

Service Request Dashboard

Classic Service Request

The second approach is to submit a work order via the Classic Service Request where callers set all WO parameters manually.

Classic Service Request

The ServiceChannel API provides the same two ways of creating a work order: