Approaches to Creating a WO

The ServiceChannel UI provides two ways of submitting a work order (WO): through the Service Request Dashboard and Classic Service Request.

Service Request Dashboard

The first approach features a wizard that helps callers choose only the right combination of WO parameters.

Classic Service Request

The second approach is to submit a work order via the Classic Service Request where callers set all WO parameters manually.

The ServiceChannel API provides the same two ways of creating a work order:

• “Wizard”, or IssueList approach
• Classic approach